A short simulation
You design the form.
Meet Meena. She is trying to claim a pension she is owed. Your design choices decide whether she gets it. Change them and watch.
Your choices
Languagecan stop her outright
Networkcan stop her outright
Errorscan stop her outright
Length
Buttons
Time
Meena tries the form
- Her namestuck
- Her village
- Her bank account
- A photo of her ID
Meena gives up.
The form is in English only. Meena cannot read it, so she never starts.
Whichever way you played it, a few ordinary choices decided whether Meena could take part at all.