Writing
Notes on the job.
Short pieces on what design actually decides. Written for the people who decide whether design happens, not only for the people who do it.
Updated RSS feed
Topics
Simplicity is political, not visual
The hard part of unifying a sprawling product is never the design. It is getting many owners to agree whose priority comes first.
Simplicity
Designing for India's scale
A decision that would be a footnote in most markets includes or excludes millions here. That changes what careful means.
India's scaleError states and inclusion
The two halves of my range
Consumer work taught me momentum. Government work taught me inclusion. Most careers teach one.
Design systemsError states and inclusion
AI is a tool, not a role
It works in the hands of someone who already knows the craft. It does not replace the craft.
AI and designError states and inclusion
The error state
Everyone designs the happy path. The screen that appears when something breaks is where a person decides whether to trust you.
Error states and inclusion